Return Policy
Light Life Arts is committed to ensuring the 100% satisfaction of our art collectors! That's why once you’ve received an original artwork, we'll give you seven (7) days to decide whether or not you’d like to keep that artwork or return it for a refund. Limited Edition prints are eligible for return 30 days after the date you received your order.
How do I return an original work?
Before reading the instructions provided below on how to return an original work, please carefully read our Original Artwork Return Policy:
Original Artwork Return Policy
From the time you receive your original artwork from our couriers, you have seven (7) days to decide whether to keep the work or return the artwork in its original condition for a refund.
We also require all returned artwork to be shipped out by the buyer within three (3) days after confirming with us that the work will be returned. So, if you receive artwork you’ve purchased from Light Life Arts and are not fully satisfied, you have:
- Seven (7) daysto contact us about your intent to return the work
- Three (3) daysfrom the day you contacted us to ship out the artwork. ***Do not ship the artwork before contacting us; you must first contact us.***
If you do not notify us of your intent to return the work within 7 days of receipt or you do not ship the work within 3 days of notifying us, you will NOT be eligible for a refund. (Some exceptions will apply. Please contact us for an assessment of your specific situation.)
How to Return an Original, Undamaged Work
Step 1 – Within seven (7) days of your merchandise delivery date, please call email [email protected] to give us your order information and the reason for wanting to return the work.
Step 2 – Repackage the artwork using the original packaging materials used by the artist. If you’ve already disposed of the original packaging, you’ll be responsible for purchasing packaging materials to send the artwork back safely to the artist.
Step 3 – Email contact@lightlifearts to complete the return process.
Once the piece safely reaches the artist, Light Life Arts will process your return and the amount owed will be refunded to your original source of payment in the same currency and using the same exchange rate as your original order (minus shipping costs and international customs fees, if any) within 7-10 business days of your merchandise return.
Additional return information—PLEASE READ.
- Additional shipping fees may apply for international returns.
What to Do If the Artwork Arrives Damaged
Step 1 – Within seven (7) days of your merchandise delivery date, please call email contact@lightlifearts to give us your order information.
Step 2 - Save original packaging!
Step 3 - Take photos of damaged artwork and packaging. Please email these photos to [email protected].
How do I return a limited edition print?
Note
All Limited Edition Prints sales are final unless something is damaged.
What to Do if the Print Arrives Damaged
Step 1 – Please email [email protected] within 30 days of your merchandise delivery date.
Step 2 - Take photos of the defective print and the packaging and email the photographs to [email protected]
Step 3 - After reviewing the photographs, Light Life Arts will ship a replacement print for your defective purchase.
* Shipping times and shipping rates may depend on the location of the shipment address and the size of the item(s) being shipped. All items purchased through the Light Life Art marketplace platform are manufactured by an affiliate or pursuant to an agreement with a third-party vendor and shipped to the customer pursuant to arrangements with various shipping carriers for final delivery. This means risk of loss and title for all items purchased pass to you upon the manufacturer's delivery of the product(s) to the carrier.
* We do not offer expedited shipping options.
